The Different Tiers of Online Computer Support

When people call for online computer support, you will find that there are levels or rather tiers. These are the levels of the people who are helping them. Each level has a different function and a different responsibility. This will go further in discussion with these different levels so they know who helps them. Tier I & II The first level or tier is tier I. This is the first line of people who they will talk to when they need help. They get the information of what is actually wrong with the things and then they go on to get the list of symptoms that they might encounter. They handle the smaller things when you look at this. They are the ones who will do password resets and other things of this nature. They will put in the most hours as they are the first ones that they are going to call. That is Tier I. That is this sort of online computer support. Then there is level two. This is said to be the most in depth level there is. The techs that do this job are said to be paid more for all that they have to do. They review what the first level has said was wrong with it. They will see that the first tier has done some things. They look at this and try to troubleshoot a bit to see if they cannot fix things. They might do onsite installations among many other tasks that need to be done. However, if they cannot fix the problem, then they pass I ton to the next tier. Tier III & IV Tier III is the next in command in terms of online computer support. This is the highest level that there is. They handle all the advanced problems that arise. They can sometimes look at this and see things that the people working with the individual in the second and third tier have missed. The thing with this is that there are some of them who might have to call back after they have looked at things. They might have to come back even with bad news. This could be hard, but it has to be done. Then, there is the last level. Tier four is usually the one that finds that they are outside the scope of what the business can handle. This is usually software or even a hardware problem of something that has come from the outside. In some cases, they might have to get a tech from that company to either take the piece of equipment or to have them come out to investigate what is going wrong. These are pretty simple fixes for them. However, there are some that might find differently. These are the different tiers that are there with online computer support.

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